Delivery Policy

Same Day Delivery Guarantee

At Melbourne Office Supplies, our customers’ satisfaction is our number one priority. We appreciate that fast paced businesses can require same day service on their orders, which we endeavor to provide on a day to day basis. However, this guarantee can differentiate in certain circumstances, as will be defined below.

Stocked Items

We can only guarantee same day delivery on regularly stocked items. As we have 27,000+ items on our website, there are many that will require a day or two to come in, however we do hold many common items on hand so that we can supply them to you as soon as possible. If your preferred item is not in stock, you will be contacted to substitute it for another similar product or brand for immediate delivery.

Melbourne Metro Region

Our same day service applies to the Melbourne Metro Region. Orders out of Melbourne will usually be delivered the next day or two, provided that they are in stock. We frequently send orders throughout Australia and endeavour to provide competitive freight charges – see estimated chart below.

Before 11:00am

In order for us to dispatch your order on the same day, we need your order to be submitted before 11:00am. Orders received after that time will go out in the afternoon for delivery the next day.

In special cases we may be able to arrange same day delivery even after the 11:00 cutoff. Please contact customer services on (03) 9688 0000 to see if it can be arranged.

Free Delivery Guarantee

Orders over $55 qualify for free delivery, provided they are to be delivered to the Melbourne Metro Region. Orders less than $55 have a $4.95 flat fee to the Metro region. Please note that this price does not apply to bulky items such as furniture or 3+ parcels, in which cases you will be notified by a customer service representative of the correct freight charge for your order.

Rural or Interstate Orders

Rural or interstate orders over $110 qualify for free delivery. Orders less than $110 have their own delivery fee structure, which can be estimated via the following table. Once again, bulky or large orders can differ from the below.

Rural Victoria $11.55 Rural South Australia $16.50
Metropolitan Sydney $11.55 Metropolitan Perth $22
Rural New South Wales $16.50 Rural Western Australia $27.50
Metropolitan Brisbane $16.50 ACT $13.20
Rural Queensland $22 Northern Territory $22
Metropolitan Adelaide $11.55 Tasmania $22

Our Freight Partners

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